The Technology Behind World-Class Hospitality

April 16, 2025

On a warm Wednesday afternoon, Girls in STEMM visited Marriott International’s regional Headquarter in Greater China – Shanghai.  

Coco Liu, Senior Director of C&B, Greater China, sent a warm welcome with the girls. She introduced to the group about various hotel brands under Marriott International, the company’s core values, and she shared her life as a woman leader working at Marriott International. 

Students were curious to explore more about Marriott after Coco’s introduction.  

Violet and Vivian from HR shared about the elegant interior design, growing business units, sustainability efforts, employee volunteer activities, etc. Students learned about the history of Marriott, and saw the new Wan Wan and Hao Hao cartoon IPs that aimed to better to engage their next-gen associates about the company’s culture and core value.   

After the tour, the students were divided up into groups for an interactive case study, where they became hotel consultants to give strategic advice on new locations of the Marriott hotel brand they got assigned to. This fun activity encouraged students to look at Marriott hotel brands from a business perspective compared to the user perspective. Students also received mentorship from Marriott employees to back up their analysis with more solid insights.  

Students sharing their results. 

Tinhanei Lee, Koo Chee Kuan, and Huan Liu as role models supporting this event, shared their paths to the hospitality industry. After the case study, Tin, CK, and Huan sat down with the students to share more about key aspects such as Owner Relations, Asset Management, IT and Finance that support the growth and development of Marriott International.  

Big thanks to Marriott International for this knowledgeable visit. Students felt rewarding as they learned about the Marriott brand and trained their analytic skills.  

Reach out to Synpact if your company is also interested in showcasing your technology, building a strong brand narrative and giving back to the community.